Sibyl is a simple, yet sophisticated software solution with the flexibility to monitor all your customer touch points, engage with your audience, field and collect custom and templated surveys, analyze and report on customer data, and integrate with the other tools in your tech stack to put your customer feedback to work across your organization.
Listen to your customers
Get rich, actionable feedback from your customers with satisfaction survey metrics like NPS and CSAT or custom designed surveys via email, website popup, and social media embed. Be alerted to unsatisfied customers before they compromise your reputation, or your revenue. Engage your customers with automated transactional surveys and custom satisfaction surveys on any platform, for any purpose, at any time.
Analyze their feedback
Track your surveys over time. Filter and segment your data by any custom variables you choose. Use our ‘Text Analysis’ tool to sort through verbatim commentary and identify recurring trends. Automatically populate charts and use tools like our ‘Quadrant Analysis’ to identify the strengths, weaknesses, and opportunities that exist to improve your products or services.
Act on intelligence
‘Close the Loop’ with your customers through the in-app inbox. Custom integrate with other software solutions to automate surveys and alerts or seamlessly share data throughout your organization so that the right information gets to the individuals and departments who can use it to effect change.
Basic Question Types
Advanced Question Types
Dedicated Sibyl Concierge
Click To See Plan Details ()
|Feature||Pulse CX||Pulse Pro|
|Branded, mobile-friendly NPS surveys|
|Custom follow-up question(s) per survey||2||5||Unlimited||Unlimited|
|Expansive set of questions|
|Sends per year||100,000||500,000||200,000||1,000,000|
|Responses per year||10,000||50,000||20,000||100,000|
|Social Media integration|
|Triggered automated surveys from CRM (w/API)|
|Marketing Automation integration|
|Sales Pipeline triggers|
|Extensive and Customizable filters|
|Drill down to Customer/Member level|
|Rank Order - responses|
|Single view of Customer w/trending|
|Custom library (folders) for organization of reports|
|Custom Automated reports|
|Easy export to Excel, PowerPoint|
|Sharing via web link|
|End-use reporting access|
|Real time NPS|
|Collaboration & Follow-up|
|Customizable send URLs|
|Internal Customer notes|
|Detractor alerts, Promoter activation|
|Triggered Automated eMails|
|Built in system Inbox|
|CRM w/open API|
|Inbound Marketing platforms|
|1-hour Live Training session|
|E-mail & live Chat|
|Dedicated Sibyl Concierge|
|Survey Design assistance (2 hours per month)|
Sibyl is the MOST INTUITIVE and MOST FLEXIBLE Customer Experience Monitoring and Tracking tool on the market, and the reason is simple…
We’re not a startup software company. We’re a full-service marketing research firm that has been in the customer satisfaction business since 1968. We used our 50 years of questionnaire design experience to create a smarter survey platform. We want our customers to think of us as an extension of their marketing and research departments. We’re always here for help or advice on best practices.
No filling out tickets or dealing with 3rd party phone answering services. Each of our customers gets their own dedicated agent to address their needs.
We have an in-house developer team that works on custom integrating Sibyl with the rest of your tech stack.
Because we’re a full-service Research Company, we’re at your service for any type of research project you may find yourself in need of. Signet Research also offers managed services – we can manage your Sibyl account for you if desired.