Sibyl ®

The Survey Software Solution

Customer Experience Management

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Check out the Features

Sibyl is a simple, yet sophisticated software solution with the flexibility to monitor all your customer touch points, engage with your audience, field and collect custom and templated surveys, analyze and report on customer data, and integrate with the other tools in your tech stack to put your customer feedback to work across your organization.

Listen to your customers

Get rich, actionable feedback from your customers with satisfaction survey metrics like NPS and CSAT or custom designed surveys via email, website popup, and social media embed. Be alerted to unsatisfied customers before they compromise your reputation, or your revenue. Engage your customers with automated transactional surveys and custom satisfaction surveys on any platform, for any purpose, at any time.

Analyze their feedback

Track your surveys over time. Filter and segment your data by any custom variables you choose. Use our ‘Text Analysis’ tool to sort through verbatim commentary and identify recurring trends. Automatically populate charts and use tools like our ‘Quadrant Analysis’ to identify the strengths, weaknesses, and opportunities that exist to improve your products or services.

Act on intelligence

‘Close the Loop’ with your customers through the in-app inbox. Custom integrate with other software solutions to automate surveys and alerts or seamlessly share data throughout your organization so that the right information gets to the individuals and departments who can use it to effect change.

We Answer Phones

  • Your own dedicated account manager.
  • No offshore phone banks or service tickets.
  • Access to a researcher for assistance.

Real Tech

  • In-house integration team.
  • Constantly updating and improving platform.
  • Custom integrations and functions.


Sibyl Pulse

Sibyl Pulse is an intuitive NPS (Net Promoter Score) based Customer/Client/Member Satisfaction Monitoring Platform. It embeds the NPS question directly into your custom email and comes from your own custom domain.

More Info


Pulse NPS
starting at
  • Unlimited Surveys

    (Pricing based on volume)

  • Standard Features

  • 0 Follow up Questions

  • Advanced Question Types

  • 5 Users

  • Premium Support

  • API


Pulse Plus
starting at
  • Unlimited Surveys

    (Pricing based on volume)

  • Standard Features

  • 5 Follow up Questions

  • Advanced Question Types

  • 10 Users

  • Premium Support

  • API

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Pulse Pro
  • Unlimited Surveys

    (Pricing based on volume)

  • Standard Features

  • Unlimited Questions

  • Advanced Question Types

  • Unlimited Users

  • Premium Support

  • API

Designed By Market Researchers, Not Marketers

Sibyl is the MOST INTUITIVE and MOST FLEXIBLE Customer Experience Monitoring and Tracking tool on the market, and the reason is simple…

Signet Research

We’re not a startup software company. We’re a full-service marketing research firm that has been in the customer satisfaction business since 1968. We used our 50 years of questionnaire design experience to create a smarter survey platform. We want our customers to think of us as an extension of their marketing and research departments. We’re always here for help or advice on best practices.

Dedicated Sibyl Agent

No filling out tickets or dealing with 3rd party phone answering services. Each of our customers gets their own dedicated agent to address their needs.

Custom Integrations

We have an in-house developer team that works on custom integrating Sibyl with the rest of your tech stack.

Research Services

Because we’re a full-service Research Company, we’re at your service for any type of research project you may find yourself in need of. Signet Research also offers managed services – we can manage your Sibyl account for you if desired.

Who we work with

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