Sibyl Pulse alerts you to ‘at risk’ customers who may need your attention and gives you the tools to collect critical insight that will help you retain and expand your clientele, optimize your products/services, and maximize the utility of your resources. Sibyl Pulse allows you total control of your valuable client list, survey deployment, and responses ensuring the privacy and security of your assets.

Gain competitive and market intelligence


Identify those clients who sing your praises


Yield rich, unforeseen insights and actionable feedback


Reveal the “whys” behind satisfaction ratings


Unlimited Studies and Campaigns

Different survey campaigns with different goals, products, events, or customer touch points.
Study data can be analyzed separately or combined together for advanced analysis.

Attractive and simple email surveys that encourage response

Customizable emails

Branded to you

Mobile and tablet optimized

Sometimes ‘how you ask’ for something makes all the difference…

nps-ring

NPS question is embedded directly in the body of the email

nps-ring

Survey emails come directly from your own custom sub-domain, not a third party software vendor

Field Surveys to your Customers at Any Touch Point

Email Email
Web Web
Social Social Media
App Apps
SMS SMS

Information is only as powerful as your understanding of it

Turn your data into intelligence

Unlimited custom filtering of your respondents and their feedback

Segment your client list by any custom variables you choose

Track and Analyze your Quantitative and Qualitative survey data over time using custom filters such as customer attributes, dates, account managers, products, renewal dates, etc.

Our Text Analysis engine identifies common trends in feedback

Create beautiful charts, graphs, heat maps, and quadrant analyses



Sharing is caring

  • Export data, beautiful charts, and graphs with one click
  • Charts export in excel format for flexibility
  • SPSS exports

‘Customer Success’ is an

organization-wide goal

  • Use ‘Alerts’ to inform the right people when certain feedback is received
  • Sibyl gives you a central VoC (Voice of the Customer) database that can be accessed by your entire organization and can filter specific types of intelligence to the individuals who can effect change.

A Centralized VoC Database

  • With the ability to segment your audience into well-defined groups using our custom data filters, you can select the right members of your audience to reach out to for product development/R&D surveys, target relevant marketing material to, or offer special promotions and benefits to.

Automate follow-ups with respondents based on criteria

Use our in-app inbox to respond to customer comments and scores

Close the Loop

Custom Profiles : Intelligent design allows for personalized replies on behalf of all your account managers to be controlled by one individual

The inbox allows for managerial oversight to ensure no customer falls through the cracks and provides a history of customer communications.

API Support

Integrate with the rest of your tech stack
Automate survey sends after any customer touch point
Import survey and other VoC (voice of the customer) data into your CRM and vice versa

Custom Integrations

Sibyl integrates out of the box with many popular CRM systems such as SalesForce, but not every organization uses the same customer database tools. Lucky for you, we love doing custom integration work!

Not all Survey Software is Created Equal

Sibyl isn’t just a Customer Experience Management Platform, it's a full-feature Survey Software Suite

Sibyl was created by market researchers who have had extensive experience using various survey platforms over the last several decades. We've programmed thousands of surveys and strived to create a user experience that gives researchers powerful functionality and flexibility with 'drag and drop' simplicity.

  • Full-feature survey software
  • Custom themes
  • Multiple question types
  • Advanced Survey Logic
  • Conditional visibility
  • Piping
  • Branching
  • Terminates
  • Randomization
  • Custom End Pages
  • URL Parameter Data Capturing
  • Customizable Question Library
  • SPSS export
  • Excel chart/graph export

You can use Sibyl for

  • Event Feedback
  • Event Registration/RSVP
  • Employee Satisfaction
  • Employee Performance Reviews
  • Course/Instructor Evaluation
  • Editorial Content Research
  • Patient Feedback
  • Quizzes, tests or other assessments
  • Research & Development
  • Product/Service idea assessment
  • Academic Research
  • Quick Polling
  • General Form (e.g. collect contact information)
  • Custom Market Research

Contact us