Sibyl Pulse alerts you to ‘at risk’ customers who may need your attention and gives you the tools to collect critical insight that will help you retain and expand your clientele, optimize your products/services, and maximize the utility of your resources. Sibyl Pulse allows you total control of your valuable client list, survey deployment, and responses ensuring the privacy and security of your assets.
Gain competitive and market intelligence
Identify those clients who sing your praises
Yield rich, unforeseen insights and actionable feedback
Reveal the “whys” behind satisfaction ratings
Unlimited Studies and Campaigns
Different survey campaigns with different goals, products, events, or customer touch points.
Study data can be analyzed separately or combined together for advanced analysis.
Attractive and simple email surveys that encourage response
Branded to you
Mobile and tablet optimized
Sometimes ‘how you ask’ for something makes all the difference…
NPS question is embedded directly in the body of the email
Survey emails come directly from your own custom sub-domain, not a third party software vendor
Field Surveys to your Customers at Any Touch Point
Information is only as powerful as your understanding of it
Turn your data into intelligence
Unlimited custom filtering of your respondents and their feedback
Segment your client list by any custom variables you choose
Track and Analyze your Quantitative and Qualitative survey data over time using custom filters such as customer attributes, dates, account managers, products, renewal dates, etc.
Our Text Analysis engine identifies common trends in feedback
Create beautiful charts, graphs, heat maps, and quadrant analyses
Sharing is caring
Export data, beautiful charts, and graphs with one click
Charts export in excel format for flexibility
‘Customer Success’ is an
Use ‘Alerts’ to inform the right people when certain feedback is received
Sibyl gives you a central VoC (Voice of the Customer) database that can be accessed by your entire organization and can filter specific types of intelligence to the individuals who can effect change.
A Centralized VoC Database
With the ability to segment your audience into well-defined groups using our custom data filters, you can select the right members of your audience to reach out to for product development/R&D surveys, target relevant marketing material to, or offer special promotions and benefits to.
Automate follow-ups with respondents based on criteria
Use our in-app inbox to respond to customer comments and scores
Close the Loop
Custom Profiles : Intelligent design allows for personalized replies on behalf of all your account managers to be controlled by one individual
The inbox allows for managerial oversight to ensure no customer falls through the cracks and provides a history of customer communications.
Integrate with the rest of your tech stack
Automate survey sends after any customer touch point
Import survey and other VoC (voice of the customer) data into your CRM and vice versa
Sibyl integrates out of the box with many popular CRM systems such as SalesForce, but not every organization uses the same customer database tools. Lucky for you, we love doing custom integration work!
Not all Survey Software is Created Equal
Sibyl isn’t just a Customer Experience Management Platform, it's a full-feature Survey Software Suite
Sibyl was created by market researchers who have had extensive experience using various survey platforms over the last several decades. We've programmed thousands of surveys and strived to create a user experience that gives researchers powerful functionality and flexibility with 'drag and drop' simplicity.