The Sibyl dashboard displays simple, trackable, and comparable metrics that are excellent predictors of growth and churn. It also provides critical insight to retain and expand your clientele, optimize your products/services, and maximize revenue. Unlike other NPS software platforms, Sibyl allows you total control of your valuable client list, survey deployment, and responses ensuring the privacy and security of your assets.
Sibyl was developed by Signet Research, a market research firm servicing the media industry since 1968.
Realize your client growth potential with a partner who is...
Unlike other NPS software providers, we’re not just a software developer – we're a market research company with 50 years of experience. When you sign up for Sibyl, you’re also gaining a research partner in your industry
Rest assured your data and your client’s information will be subjected to the most rigorous standards of security in the marketplace
A software solution that is not “one size fits all” and will be customized to your specific data collection and reporting needs
The Net Promoter System® is a metric that has become somewhat of an industry standard in satisfaction research. It allows for very high response rates and makes for an excellent predictor of growth and churn.
It consists of 1 question:
“On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or colleague?”0 1 2 3 4 5 6 7 8 9 10
Responses of 9 and 10 are considered “Promoters”, Responses of 7 and 8 are considered “Passives”, and Responses from 0-6 are considered “Detractors”.
Your NPS score is calculated by subtracting from the percentage of “Promoters” the percentage of “Detractors”.