Meet Sibyl Pulse: a sophisticated, flexible, and easy to use Net Promoter System (NPS®) platform.

Be alerted in real-time to unsatisfied customers BEFORE they compromise your

Take immediate action to ensure client retention and renewals

Sibyl Pulse was designed with the flexibility to measure both 'customer' satisfaction in the consumer space AND the more nuanced needs of 'client' satisfaction in the B2B space. Sibyl Pulse is the leading satisfaction monitoring tool for media brands, associations, and data companies.
NPS software administrative view

The Sibyl Pulse dashboard displays simple, trackable, and comparable metrics that are excellent predictors of growth and churn. It also provides critical insight to retain and expand your clientele, optimize your products/services, and maximize revenue. Unlike other NPS software platforms, Sibyl Pulse allows you total control of your valuable client list, survey deployment, and responses ensuring the privacy and security of your assets.

  • Identify those clients who sing your praises
  • Yield rich, unforeseen insights and actionable feedback about your brand and products/services
  • Reveal the “whys” behind satisfaction ratings
  • Gain competitive and market intelligence

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Sibyl Pulse was developed by Signet Research, a market research firm servicing the media industry since 1968.

Realize your client growth potential with a partner who is...

An expert in satisfaction research:

Unlike other NPS software providers, we’re not just a software developer – we're a market research company with 50 years of experience. When you sign up for Sibyl Pulse, you’re also gaining a research partner in your industry

Tenacious when it comes to the highest standards of security:

Rest assured your data and your client’s information will be subjected to the most rigorous standards of security in the marketplace

Adaptable:

A software solution that is not “one size fits all” and will be customized to your specific data collection and reporting needs

Features

Easily view your NPS score, analytics, and trends
Analyze verbatim commentary with text mining and word frequency distribution based on sentiment
Set real time alerts triggered by custom parameters
Segment and analyze your data
Customize each unique client interaction
Add qualitative questions to better understand ‘the whys’ behind the scores
Flag, notate, and take action
Create, measure, and compare metrics from unlimited campaigns
Avoid over-surveying your sample and prevent respondent fatigue
Export your filtered results
Personalize, manage, schedule, and track email correspondence to maximize response rate
Use our platform seamlessly on any browser or device
Respond directly to clients and monitor your CX team’s responses through an inbox within the platform
Integrate with leading CRM’s
Field surveys through email/web intercept/SMS text message

What is NPS software

What is NPS Software?


The Net Promoter System® is a metric that has become somewhat of an industry standard in satisfaction research. It allows for very high response rates and makes for an excellent predictor of growth and churn.

It consists of 1 question:

“On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or colleague?”

0 1 2 3 4 5 6 7 8 9 10

Responses of 9 and 10 are considered “Promoters”, Responses of 7 and 8 are considered “Passives”, and Responses from 0-6 are considered “Detractors”.

Your NPS score is calculated by subtracting from the percentage of “Promoters” the percentage of “Detractors”.

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